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What products does Pure Fiber currently carry?
Pure Fiber specializes in making bath and bed linens from bamboo fiber. All our products are made from 100% Bamboo Yarn.
What is the fiber content of Pure Fiber’s products?
Pure Fiber’s bamboo towels are made of 100% Bamboo Yarn. This is to enhance the softness and luxurious feel of the towels. In addition, this is to maintain the hypoallergenic affects of bamboo and to minimize the use of chemical to blend different fiber materials together.
Are Pure Fiber’s Towel certified?
The material used to make Pure Fiber’s products is certified by SKAL and/or Oeko-Tex.
Please see the attached certification sheet.
What do these certifications mean?
The SKAL EKO is an internationally respected certification of sustainable textiles. They certify that these textiles are made with the lowest practical ecological impact in a safe and fair working environment.
Where are the products made?
These products are made in Pakistan.
How do I order Pure Fiber’s Product?
Pure Fiber’s product can be order via our website, fax (toll-free 866-628-4617), or simply call us at 626-242-7238. You can also visit these stores/spa for our products.
What payment method does Pure Fiber accept?
Pure Fiber accepts cashiers check/money order, personal/business check, credit card (Visa/MasterCard). To pay by check, please call us at 626-242-7238 to order.
How long does it take for an order to be processed?
Orders are normally filled on the same day if orders are received before 2:00 P.M. Pacific Standard Time. Otherwise, it will go out the next business day.
What is the return policy?
We stand behind the quality of our products and services. A FULL REFUND is given to any order returned within 30 days. We stand by the products we make, so if you are not happy with your purchase for any reason, please return them for an exchange or refund. Let us know what went wrong, so we can make sure it doesn't happen again to you or to anyone else. If it's not right, give us the chance to make it right.
Where will the item be shipping from?
Orders are shipped out of Los Angeles, California
How do Pure Fiber ship?
Pure Fiber’s normal shipping method is UPS Ground, We also offer shipping via FedEx, USPS and also customer’s special shipping method.
How much does Pure Fiber charge for shipping?
Pure Fiber do not charge any handling fees, however rates are determine by what UPS or other specified carrier charge for shipment.
Does Pure Fiber sell wholesale?
Yes, we do sell our products wholesale. Please fill out our wholesale request form, or email us at wholesale@pure-fiber.com
How long does it take for me to receive my order?
Pure Fiber ship our products out of our Los Angeles, CA facility, generally transit time is from 3-7 business days depending on your location.
Can Pure Fiber’s product be machine washed?
Yes, our products can be washed just like cotton (cold or warm water) and tumble dry low.
How do I dry my bath/bed linens?
You can tumble dry our bath/bed linens in low heat or hang dry.
Can I use bleach?
We do not recommend using bleach on these natural linens.
What type of detergents should I use?
Though using regular detergent is fine, we do recommend using natural detergents like Mountain Green All Natural Detergent.
Does Pure Fiber have a catalog?
We currently do not have a hard copy catalog, but are working very hard to put one together for you.
Are there stores that carry Pure Fiber’s product?
Yes, there are stores that currently carry our products. Visit our directories to find out more or email us for a location near you.
Does Pure Fiber sponsor or donate to any local community event?
We are still a small company, so our help may be limited but we would love to be involved in anyway that we can. So email us and let us know what we can do.
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